supported by Cook Islands Tourism Corporation
COVID-19 - Cook Islands Response
Cook Islands Confirmed Cases of COVID-19: 0

Requiring medical advice or attention?

Call 0800 1800 or 0800 1801 or 0800 1802.

All calls to the Healthline are free of charge.

This website has been created to be the official and direct source for Cook Islands COVID-19 updates. These challenging times require all of us to work collaboratively together.

UPDATED INFORMATION AS AT 20 October 2020 CKT
TRAVEL ADVISORY: NOVEL CORONAVIRUS UPDATE

COVID-19 updates

IMPORTANT NOTICE: As at 11:59pm Sunday 30th August (CI Time)

CABINET APPROVES NEW EXEMPTIONS FOR ENTRY TO THE COOK ISLANDS 30 AUGUST 2020

The Cook Islands Cabinet approved the continuation of the air border closure for inwards passenger travel, with exemptions, which include 14 days supervised quarantine on arrival. Effective from 11:59pm Sunday 30 August 2020 (CKT) until further notice.

Full Media Release click here »
Notice of Amended Travel Advisory (dated 30th August 2020) click here »
Questions and Answers for Travellers to Rarotonga (Updated 17 September) click here »

THE COOK ISLANDS PROMISE: SAFEGUARDING OUR ISLAND COMMUNITIES AND OUR VISITORS

The Cook Islands is preparing to open its tourism industry for business. Vigilance is paramount as Government, the tourism industry and wider community prepare to be as practical as possible. The Cook Islands Promise is our joint commitment to protect all Cook Islands residents, and international visitors, from the severe acute respiratory syndrome virus widely known as COVID-19.
Read more »

COOKSAFE: CONTACT TRACING SYSTEM

The CookSafe contact tracing pilot which launched on the 19th June will provide important insights to strengthen the Cook Islands COVID-19 contact tracing processes and protocols, says Secretary of Health, Dr Josephine Aumea Herman. CookSafe will complement the World Health Organisation developed Go.Data software disease outbreak investigation tool for case and contact management.

While COVID-19 is the focus of our efforts, these systems will apply to future public health threats including dengue. This is an important learning opportunity as we begin reopening to the outside world. The CookSafe pilot is a collaborative initiative between Government and the Private Sector Taskforce with Te Marae Ora leading.

For more information on CookSafe click here »
Local businesses can sign up to be a CookSafe premises online click here »

RESIDENT COOK ISLANDERS PLANNING TO TRAVEL TO NEW ZEALAND

For any resident Cook Islanders planning to travel to New Zealand, the following link provides advice on the charges that apply for Managed Isolation on arrival into New Zealand.
read more »

Latest Updates

Date
Media Release
Source
17 August 2020
Air Ambulance Flight
TMO
8 June 2020
Opening up with Caution
HEALTH
30 April 2020
COVID-19 Amendment Act 2020
PARLIAMENTARY SERVICES
29 April 2020
It's Flu Shot Time
HEALTH
29 April 2020
Travel to the Cook Islands
HEALTH
14 April 2020
Kia Orana Community Launched
TOURISM
5 April 2020
Support Package for Growers and Home Gardeners
MINISTRY OF AGRICULTURE
1 April 2020
Ministerial Order 1
HEALTH
31 March 2020
COVID-19 Act 2020
PARLIAMENTARY SERVICES
24 March 2020
Code Yellow Q and A's
HEALTH
16 March 2020
Travel Advisory
MFAI
15 March 2020
Private Sector Taskforce
PRIVATE SECTOR TASKFORCE
29 February 2020
MFEM COVID-19
MFEM
Load More
Watch Announcement from Deputy Prime Minister, Hon. Mark Brown | 16 August, 2020
Cook Islands COVID-19 Economic Response Plan
Phase II Progress Report and announcement on the Wage Subsidy scheme

Important Information

Parliament has passed the following Acts:

Ministerial Orders, Executive Council Orders and Ministry of Health Regulations:

Category Quarantine Orders (Section 12 of the COVID-19 ACT 2020):

Economic Response Plan Phase I

The Economic Response Plan was aimed at supporting local business, and the livelihoods of those most affected by the economic impacts of COVID-19 in our community. Key policies included:

  • Wage subsidies to help ensure that employers have the ability to keep their staff on the payroll
  • Cash grants for businesses affected by COVID-19
  • A reduction in employer and employee CINSF contributions from 5% to 3%
  • A reduction in employer and employee CINSF contributions from 5% to 3%
  • An unemployment benefit to be provided to all individuals who have become unemployed due to COVID-19
  • School closure support payment of $100 per child for each fortnight that school holidays are extended

For more information click here

Economic Response Plan Phase II

On July 1, the Cook Islands Government's Covid-19 Economic Response Plan (ERP) enters Phase II - a $76 million plan providing comprehensive financial support to carry the country towards a post-COVID-19 future.
Government has recognized the need to continue financial support, while providing economic stimulus for the mid and long-term. As a result, a range of measures are included in Phase II that fit into three themes; Lifeline, Recovery, and Transformation.

For more information click here

Lifeline - Supporting Livelihoods
Government will continue vital financial support in the short term to households and businesses through an increased wage subsidy, extension of unemployment benefits, an increase in the tax free threshold, reduction in CINSF contributions, Te Aponga Uira discounts, and the hibernation of interest repayments for individual and commercial debt holders.

  • WAGE SUBSIDY EXTENDED
    Extension of the Wage Subsidy for eligible businesses until September at an increased rate of $320 per week for full-time staff.
  • INTEREST HIBERNATION PROGRAM
    'Hibernation' of interest repayments for one year for individual and business debt holders, removing the interest burden with the deferred interest to be repaid under more favourable economic circumstances.
  • INCREASE IN TAX-FREE THRESHOLD
    Increase of the tax-free threshold for individuals from the current $11,000 per year to $12,800 on July 1 and to $14,600 from 1 January 2021.
  • UNEMPLOYMENT BENEFIT EXTENDED
    Extension of the unemployment benefit measure with re-training initiatives
  • EMERGENCY HARDSHIP FUND
    Establishment of an Emergency Hardship Fund to help families get back on their feet.
  • SUPERANNUATION CONTRIBUTIONS FURTHER REDUCED
    Extension of the current reduction in superannuation contributions for both employees and employers for another 3 -months with a further reduction to one percent.
  • TE APONGA UIRA DISCOUNTS
    Coordination with Te Aponga Uira for further electricity discounts to eligible households and businesses.
  • BUSINESS CONTINUITY CREDIT FACILITY
    Access to low interest short-term loans to businesses.

Recovery - Kick-Starting Growth
Based on the pandemic's current trajectory, most indicators point to a gradual reopening of the country's borders. Government recognises the need to ensure the country is prepared for the day visitors return, but that even when that occurs, growth will not be immediate. With that in mind, Phase II includes a number of measures focusing on the need for economic assistance in the mid-term. An ongoing skills shortage is addressed with a training subsidy for eligible businesses, and fees are being waived for a number of programmes and certificates at the Cook Islands Tertiary Training Institute and University of the South Pacific. Businesses will also be given incentives to invest through new tax measures and reduced-interest long-term loans.

  • BUSINESS TRAINING SUBSIDY
    A training subsidy and grant funding for interested businesses.
  • 'FEES FREE'
    An initiative to encourage our workforce to upskill, including a waiver of fees during Semester 2 at the Cook Islands Tertiary Training Institute and a select number of certificates offered by the University of the South Pacific between June and December 2020.
  • ACCELERATED DEPRECIATION
    For businesses, tax measures such as accelerated depreciation to encourage investment in new productive equipment, buildings, and other capital works.
  • BUSINESS GROWTH LOAN PROGRAM
    Reduced interest longer-term loans and government-guaranteed loans to reduce finance costs for investment.

Transformation - Moving To A Smarter, Greener Economy

The Cook Islands has been heavily reliant on tourism, which has contributed to a decade of strong economic growth. Yet Government recognises a strong economy is a dynamic one, and there's no easy path to diversification. Government is introducing several initiatives in Phase II that provide incentives for the private sector to pursue opportunities and participate in the coming economic transformation. Initiatives include SMART Economy and SMART AgriTech, which provide cash grants, low interest loans, tax credits, and other tools to take part in large-scale transformations set for the ICT and agriculture sectors. In addition, the Green Economy Incentive offers enhanced accelerated tax depreciation to encourage investment in environmentally sustainable assets. Combined with recent and ongoing investments in infrastructure, such as the high-speed internet Manatua Cable, these measures - which run through to December 2021 - provide a foundation for businesses to help build the economy of the future.

  • SMART ECONOMY INITIATIVE
    The soon-to-be online Manatua Cable and reform of the telecommunications sector are catalysts for a commercial ICT transformation. This initiative will provide a mix of grants, lower interest loans and tax credits to support commercial business ventures providing innovative ICT applications and services to business and consumers.
  • SMART AGRITECH
    This initiative aims to foster innovation and productivity in the commercial agricultural sector by providing grant funding and equipment to encourage investment and improve commercial viability and economic sustainability.
  • GREEN ECONOMY INCENTIVE
    Enhanced accelerated tax depreciation to encourage investment in environmentally sustainable assets with a focus on greening our economy.

Travellers

Cook Islands Travel Advisory

All persons are denied entry into the Cook Islands unless there is an exemption provided (in writing) by the Ministry of Foreign Affairs and Immigration. Effective from 11:59pm Sunday 30th August 2020 (CKT), the following people are exempted for entry into the Cook Islands, provided they meet the entry criteria specified below;

  1. Cook Islanders (as verified via Cook Islands Status stamp)
  2. Permanent Residents of the Cook Islands
  3. Cook Islands work permit holders
  4. Cook Islands resident permit holders

All requests for entry into the Cook Islands under this provision must be sought from the Ministry of Foreign Affairs and Immigration (Te Kauono Tutara e te Mana Tiaki) on email: [email protected]

» Amended Travel Advisory (dated 30 August 2020)

For those approved to travel, you must do three things:

  1. Undergo a COVID-19 test within 96 hours of your flight departing Auckland, which must be negative
  2. Advise and seek approval from Te Marae Ora regarding your place of residence to undertake supervised quarantine in Rarotonga, for 14 days
  3. Complete the exit health clearance process at Auckland International Airport

Please see your usual GP for a health check if you feel unwell, and ensure you have adequate medicine supplies. If you do not have an Auckland based GP, please contact Te Marae Ora on email: [email protected]

» Questions and Answers for Travellers to Rarotonga (updated 17 September)

Code YELLOW advice to the public

Health officials are encouraging anyone requiring medical advice or attention to call 0800 1800 or 0800 1801 or 0800 1802. All calls to the Healthline are free of charge.

Continue Physical Distancing

Continue Physical Distancing

Please practice physical distancing at all times

Wash your hands

Maintain Good Hygiene

Wash hands regularly with soap and water

Read More »

Sanitise

Sanitise

Sanitise your hands regularly

Coughing and sneezing

Coughing and Sneezing

Cover coughs and sneezes with your arm

Wear a mask

Wear a Mask

Consider wearing a face mask if you have a cough or are in crowded spaces

Don't Touch Your Face

Don't Touch Your Face

Avoid touching your face, eyes & mouth with unwashed hands

Self Quarantine

Self Quarantine

Stay home if you have a fever, cough, difficulty breathing, or sore throat

Cooperate with Authorites

Cooperate with Authorites

Please adhere to public health messages and measures

Read More »

Resources

Resources & Forms

We have downloadable resources in both English and Maori

Read More »

Your Local Puna

Household Flags Explained

Learn about the COVID-19 household flags used by your Puna to communicate important health messages.

Understanding the difference between a white, red, orange or yellow-coloured flag could one day be a matter of life and death. Te Marae Ora has developed the easy to follow system to keep people safe and alert to COVID-19 health risks in our community.

Flag: Orange
Orange
Orange is used to indicate the household has someone who is elderly or high risk (for example, they may have a non-communicable disease). Show you care by staying away. Older people are more likely to have underlying health issues that make them more vulnerable to COVID-19, so it is especially important to follow the rules.
Flag: Yellow
Yellow
Yellow says the house is under supervised quarantine. Someone inside has been exposed to COVID-19. No visitors are permitted to a quarantined house. Quarantine separates people from others and restricts their movement if they have been exposed to an infectious disease, such as COVID-19, to see if they become sick.
Flag: Red
Red
Red is used to indicate a person in the household is a confirmed case of COVID-19. The house is under supervised isolation. It is critical you stay away. Isolation separates sick people with a contagious disease, such as COVID-19, from people who are not sick.
Flag: White
White
White signals medical attention is required. If someone in your house needs a doctor or nurse, call your local Puna on the free call number and place a white coloured cloth somewhere visible from the road. It will help us find your house quickly.

Your Puna will provide flags when required. If you don't have a flag when you need one, make do with a t-shirt, pareu or sheet in the right colour.

 

Puna Contact Details

Puna Contact Details
PUNA/CONSTITUENCY
CONTACT NAME
ROLE
EMAILS
PHONE NUMBERS
PUAIKURA
Teremoana Ngatokorua
Chairman
[email protected]
 
Pare Rongokea Jnr
Co-Chairman
Vaipo Mataora
Chairman
[email protected]
 
Elizabeth Munro
EOC Coordinator
HON Minister Patrick Arioka
Chairman
[email protected]
 
Upokotiao Henry
EOC Coordinator
 
TAKITUMU
Hon. Selina Napa
Puna Lead
[email protected]
 
Ali Macquarie
Coordinator
Ina Tararo
Chairman
[email protected]
 
Paul Maoate
Co-Chairman
Takapi Kora
Chairman
[email protected]
 
Tukurangi Hosking Jnr
Co-Chairman
[email protected]
TE-AU-O-TONGA
HON Minister Mac Mokoroa
Chairman
[email protected]
 
 
 
 
Terry Utanga
Puna Rep (National)
[email protected]
 
Apii Pakitoa
Secretary
Kopurei Anguna
COVID 19 Chair
[email protected]
 
Avele Simiona
Co Lead
Nooroa Roi
Team Leader
[email protected]
 
Tereapii Charlie
Assistant

Frequently Asked Questions

WHAT IS CORONAVIRUS DISEASE?

Coronavirus can make humans and animals sick. Some can cause illnesses similar to the common cold and others cause more serious illnesses, including severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS)

WHAT ARE THE SYMPTOMS OF COVID-19?

Symptoms include (but are not limited to) fever, cough, diarrhoea and difficulty breathing. Difficulty breathing is a sign of possible pneumonia and requires immediate medical attention. It can take up to 14 days for symptoms to show after a person has been infected.

THE THREE STAGES OF COVID-19 COOK ISLANDS EMERGENCY RESPONSE PLAN:

BLUE: Preparation and Readiness (Delay entry of disease)
YELLOW: Alert (Delay widespread disease transmission)
RED: Activation (Mitigate impact of disease)
GREEN: Post-Event (Recovery)

FEELING WORRIED, ANXIOUS AND UNSETTLED?

It's normal to worry, but sometimes our worries can get out of control. The right knowledge and a little planning can help prepare yourself and your family.
Take Control: Follow the advice given by Te Marae Ora
Be Flexible: You may have to change plans
Be Prepared: Have a plan for your family
Look out for each other: Be kind and take care of each other

If it is all getting out of control for you, please talk to someone - call 25664.

WHAT DO I DO IF I AM FEELING SICK? WHO DO I CONTACT?

For Health-related questions or concerns, please contact the Healthline on 0800 1800; 0800 1801; 0800 1802 or go direct to your Puna.

WHAT ARE THE KEY PUBLIC HEALTH MEASURES I SHOULD ALWAYS PRACTISE?

  • Wash your hands regularly (at least 20 seconds) with soap or hand sanitiser
  • Maintain physical distancing of 2 metres from other people as much as possible, other than those in your home (the small group of people you are in supervised quarantine with)
  • Cover coughs and sneezes with your arm/elbow
  • Avoid touching your face, eyes, nose, and mouth with unwashed hands
  • Avoid hugs, kisses or shaking hands
  • Clean and disinfect frequently used surfaces regularly

BEFORE TRAVEL TO RAROTONGA

I AM PLANNING TO TRAVEL TO THE COOK ISLANDS, WHAT DO I NEED TO DO?

  • Register your intention to travel to the Cook Islands with Cook Islands Immigration on email: [email protected]. Registrations close at 11:59pm Tuesday (New Zealand time) in the week prior to your flight departing Auckland.
  • Get tested for COVID-19 within 96 hours of your flight departing Auckland. The test must be negative.
  • Confirm your place of residence where you will be undertaking supervised quarantine in Rarotonga, for 14 days. Contact Te Marae Ora on email: [email protected].
  • Visit your GP for a health check if you feel unwell, and ensure you have adequate medicine supplies.

WHAT IF I DON'T HAVE MY COOK ISLANDS STATUS STAMP IN MY PASSPORT?

If your birth place on your passport is in the Cook Islands, you do not require a Cook Islands Status stamp at this time.
If your birth place is outside of the Cook Islands, we may need more information, please email: [email protected] and we will assist you.

WHAT IF MY PERMIT EXPIRED IN THE LAST 3 MONTHS, WHILE OUTSIDE OF THE COOK ISLANDS?

You must have a valid permit for travel and entry into the Cook Islands. Please email: [email protected], your passport bio data page and most recent permit stamp and we will assist you.

HOW DO I ARRANGE A COVID-19 TEST?

  • COVID-19 tests are available at community-based testing centres in Auckland.
  • Please contact your usual GP in New Zealand for further information regarding testing centres. If you do not have an Auckland based GP, please contact Te Marae Ora on email: [email protected]
  • When you present for your test, ensure you have a mobile number and email address so that the test results can be sent to your phone and / or email. Forward the results to Te Marae Ora on email: [email protected].
  • If you require further assistance contact your GP. It will be the responsibility of the traveller to make the necessary arrangements and cover any associated cost with undertaking COVID-19 testing prior to departure.

WHEN SHOULD I ARRANGE MY COVID-19 TEST?

  • As soon as possible.
  • COVID-19 tests must be arranged within 96 hours of your flight departing Auckland.

CAN I TRAVEL TO THE COOK ISLANDS BEFORE I HAVE RECEIVED MY COVID-19 TEST RESULTS?

  • No.
  • If you know you will not be receiving the results of your COVID-19 test prior to your check-in, please contact Te Marae Ora directly by either;
  • Email: [email protected] or Phone: Cook Islands +682 29 110

WHAT IF I AM TRAVELLING FROM AUSTRALIA (OR ANOTHER COUNTRY)?

  • You cannot travel directly to the Cook Islands from Australia (or any other country). You will be required to stay in New Zealand for 14 days.
  • New Zealand requires all arrivals to enter their managed isolation facilities for 14 days.
  • Please check the New Zealand COVID-19 website for applicable charges to enter their managed isolation facilities.

WHAT DO I HAVE TO DO TO GET PRE-DEPARTURE APPROVAL FROM TE MARAE ORA?

  • Email [email protected] and advise the address of the residence that you wish to undertake your supervised quarantine for 14 days.
  • Te Marae Ora health officers will visit the premises and conduct an assessment of its suitability for you to complete supervised quarantine. If other family members will be residing with you, you must advise them that on your arrival, they will also be expected to undergo supervised quarantine for 14 days.
  • You must provide an alternative residence if a vulnerable person resides at your supervised quarantine residence.

WHAT HAPPENS WHEN I HAVE PROVIDED TE MARAE ORA MY TEST RESULT AND MY PREFERRED RESIDENCE TO UNDERTAKE SUPERVISED QUARANTINE FOR 14 DAYS?

Once Te Marae Ora has received the results of your COVID-19 test result (negative), and approved your nominated residence where you will undertake supervised quarantine in Rarotonga, your details will be communicated to Immigration Cook Islands who will provide final approval for you to travel to the Cook Islands.

AT AUCKLAND INTERNATIONAL AIRPORT

WHAT SHOULD I REMEMBER TO DO WHEN I AM AT AUCKLAND INTERNATIONAL AIRPORT?

When moving through the airport, please remain vigilant and maintain physical distancing as much as possible from other persons.

WHERE IS THE HEALTH CLEARANCE SERVICE AT AUCKLAND INTERNATIONAL AIRPORT?

  • Exit health clearance services are clearly marked inside the departure's terminal. This service is provided for all passengers departing Auckland for Rarotonga.
  • This involves a health questionnaire and temperature check undertaken by health officials.

WHAT DO I DO WHEN I ENTER THE DEPARTURES TERMINAL?

You will need to present a record of your test results (mobile, email, paper) before you undergo your exit health screen. Once you have obtained clearance, join the queue for check-in and proceed through customs to your boarding gate.

ON THE PLANE

WHAT HAPPENS WHEN I AM ON THE PLANE?

It is mandatory for all passengers to wear face masks at all times, during the flight and on arrival in Rarotonga. Face masks will be provided by flight attendants.

ON ARRIVAL IN RAROTONGA

WHAT HAPPENS WHEN I ARRIVE IN RAROTONGA?

  • Keep wearing your face mask until you reach your home.
  • Upon entering the arrivals hall, present your health arrivals declarations card to the health official. Should you require further health assistance, the health booth will be available.
  • Present you CookSafe registration form to the health official also if you wish to register for the Cook Islands contact tracing programme. Registration is voluntary.
  • After clearing Immigration, Customs and Biosecurity checks, you will then be transported direct to your nominated residence for supervised quarantine.

HOW DO I GET FROM THE AIRPORT TO THE PLACE WHERE I WILL BE UNDERTAKING MY SUPERVISED QUARANTINE?

You will be transported to the place where you will be undertaking your supervised quarantine. This transport service will occur under the supervision of Te Marae Ora. You must follow the directions of officials at the airport.

SUPERVISED QUARANTINE

WHAT IS SUPERVISED QUARANTINE?

  • Supervised quarantine is an effective precautionary measure to protect those around you and in the Cook Islands - your family, friends, and colleagues - from catching COVID-19. It means taking simple, public health measures to avoid close physical contact with other people as much as possible.
  • It is important to note supervised quarantine is a specific public health concept used to remove some people from others for a short period of time, to prevent, limit or mitigate the spread of the SARS-CoV-2 virus that causes COVID-19 and its effects in the Cook Islands.
  • Your supervised quarantine process will be governed by a Category Quarantine Order under the COVID-19 Act 2020.

WHERE DO I UNDERTAKE MY SUPERVISED QUARANTINE?

  • You can undertake your supervised quarantine at the residence of your choice or alternative dwelling that has been pre-approved by Te Marae Ora prior to your departure from Auckland.
  • Any other person living in that dwelling will also be subject to supervised quarantine for 14 days.
  • The place where you are undertaking your supervised quarantine will be marked with a yellow flag to allow monitoring by the local Community Health Clinic services, community, and Puna, and to alert others that the dwelling is under quarantine restrictions.
  • The Puna will be providing 24/7 monitoring of your property to ensure there is no breach of the supervised quarantine process.

WHEN DOES MY 14 DAYS OF SUPERVISED QUARANTINE START?

  • Quarantine is for 14 days from the time you arrive in the Cook Islands.
  • It starts on arrival at Rarotonga International Airport.

WHAT ARE THE RULES DURING MY SUPERVISED QUARANTINE?

The rules of supervised quarantine are set out in the category quarantine order which will be provided to persons who are subject to the order and include that:

  • You will need to stay within the boundaries of your property at all times (and so will those living with you).
  • You will receive daily health checks during your stay. This is a vital process for your wellbeing and for the wellbeing and health of others around you. You are required to cooperate fully with health officials to ensure health checks can be completed efficiently and effectively.
  • You must follow any further directions given by health officials.

WHAT HAPPENS IF I BREACH A CONDITION OF THE SUPERVISED QUARANTINE?

  • Any breach of the quarantine requirements may result in prosecution and a term of imprisonment of up to 12 months or a fine not exceeding $10,000

CAN I GO OUTSIDE MY ROOM OR HOME?

  • You may go outside your room or home, but you must stay within the parameters of your private property / yard.
  • Any form of exercise is permitted provided this is within the confines of your private property.

CAN I LEAVE MY PROPERTY TO GET FOOD AND OTHER ESSENTIALS?

  • No. You cannot leave your property.
  • You must arrange with family or friends to deliver food, water, and other essential medicines to your property.
  • Food, water, essential medicines, and personal items should be dropped off at the edge of your property.
  • If you need assistance with having these items delivered to your property, please let the health official know during the daily health checks and other arrangements will be made

WHAT IF I HAVE A MEDICAL PRESCRIPTION?

Health officials will be available daily to assist you should you require medicines.

CAN I HAVE VISITORS TO MY PROPERTY?

  • No, you cannot have family and friends visit you.
  • Food, water, essential medicines, and personal items should be dropped off at the edge of your property.
  • The Puna officers who will be monitoring your property will direct visitors where to place any items for you.

WHAT IF I AM FEELING LOW OR DEPRESSED?

  • Your emotional and mental health is important.
  • It is normal to feel stressed or lonely, but there are some things you can do to feel better.
  • Reach out to your usual support networks, like family and friends, and talk about how you feel.
  • Try to keep to a routine such as having regular mealtimes, bedtimes and exercising.
  • If you feel you are not coping, it is important to talk with a health professional. For support with grief, anxiety, distress, or mental wellbeing, you can call 0800 1814, to talk with a trained counsellor.

CAN I COMPLETE MY SUPERVISED QUARANTINE IN THE PA ENUA?

  • No
  • The Cook Islands Government wants to keep the Pa Enua COVID-19 free.
  • Any person planning on travelling to the Pa Enua must arrange for accommodation to undertake supervised quarantine in Rarotonga. Should you require assistance arranging somewhere to undertake supervised quarantine in Rarotonga, please contact Te Marae Ora directly at the following;
  • Email: [email protected] or Phone: Cook Islands +682 29 110

WHO PAYS FOR SUPERVISED QUARANTINE IN RAROTONGA?

You will be responsible for the cost of undergoing supervised quarantine in Rarotonga.

WHAT IF I START TO FEEL UNWELL?

If you start feeling unwell - including with symptoms of fever, a cough, difficulty breathing, sore throat, runny nose or loss of smell - please remain in your home and contact health officials on 0800 1800 or 0800 1801.

WHAT HAPPENS AFTER 14 DAYS?

  • Provided that you have tested negative for COVID-19 and you are not displaying any symptoms, your
  • quarantine will end after 14 days and you can move around freely.
  • If you test positive or start to show symptoms, then you may be subject to an Isolation Order and put into supervised isolation.

WHAT HAPPENS IF I RECEIVE A POSITIVE COVID-19 TEST IN RAROTONGA?

  • A risk assessment will be undertaken for you and any persons that have been residing with you or who might have come into close physical contact with you.
  • You and any other persons who are deemed to have come in close physical contact with you will be placed in supervised isolation/quarantine in a facility that will be determined by Te Marae Ora. Case and contact tracing procedures will follow.
  • Te Marae Ora will advise and support you through this process
  • Should you develop COVID-19 symptoms and require hospitalisation, you will be transferred to Rarotonga Hospital and admitted in the COVID-19 isolation ward.

WHO PAYS FOR SUPERVISED QUARANTINE / SUPERVISED ISOLATION IN RAROTONGA?

You will be responsible for the cost of undergoing supervised quarantine / supervised isolation in your home in Rarotonga. If you require hospitalisation, Te Marae Ora will cover your hospitals costs (if you qualify).

AFTER SUPERVISED QUARANTINE

WHAT IF I FEEL UNWELL?

  • Contact 0800 1800 or 0800 1801 if you begin to feel unwell.
  • The symptoms of COVID-19 may include a new or worsening cough, sore throat, shortness of breath, coryza (head cold e.g. runny nose, sneezing, post-nasal drip), anosmia (loss of sense of smell).
  • Some may experience symptoms such as only: fever, diarrhoea, headache, myalgia, nausea/vomiting, or confusion/irritability.

HOW CAN I CONTACT EMERGENCY SERVICES?

  • You can call emergency services on 999 if you have a health, police or fire emergency.
  • If you need to call emergency services, please let them know you are currently in supervised quarantine in Rarotonga.

HOW CAN I CONTACT SOCIAL WELFARE SERVICES?

For all social welfare queries, call the Ministry of Internal Affairs on 29370 8am - 4pm Monday - Friday or Email: [email protected]

IMPORTANT NOTE

Any person who is undertaking any international travel does so at their own risk and must be aware of travel restrictions imposed by other Countries. Cook Islands Government does not control the Immigration and entry requirements of other countries and will not be responsible for any travellers who fail to comply with these travel advisories. Also be mindful that given the nature of COVID 19, border restrictions may change at any time.
Disclaimer - These Frequently Asked Questions are a guide only. It should not be used as a substitute for legislation or legal advice. The Ministry of Foreign Affairs and Immigration, Cook Islands Tourism Marketing Corporation and the Government of the Cook Islands are not responsible for the results of any actions taken on the basis of information presented here, or for any errors or omissions.