Frequently Asked Questions
WHAT IS CORONAVIRUS DISEASE?
Coronavirus can make humans and animals sick. Some can cause illnesses similar to the common cold and others cause more serious illnesses, including severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS)
WHAT ARE THE SYMPTOMS OF COVID-19?
Symptoms include (but are not limited to) fever, cough, diarrhoea and difficulty breathing. Difficulty breathing is a sign of possible pneumonia and requires immediate medical attention. It can take up to 14 days for symptoms to show after a person has been infected.
THE THREE STAGES OF COVID-19 COOK ISLANDS EMERGENCY RESPONSE PLAN:
BLUE: Preparation and Readiness (Delay entry of disease)
YELLOW: Alert (Delay widespread disease transmission)
RED: Activation (Mitigate impact of disease)
GREEN: Post-Event (Recovery)
FEELING WORRIED, ANXIOUS AND UNSETTLED?
It's normal to worry, but sometimes our worries can get out of control. The right knowledge and a little planning can help prepare yourself and your family.
Take Control: Follow the advice given by Te Marae Ora
Be Flexible: You may have to change plans
Be Prepared: Have a plan for your family
Look out for each other: Be kind and take care of each other
If it is all getting out of control for you, please talk to someone - call 25664.
WHAT DO I DO IF I AM FEELING SICK? WHO DO I CONTACT?
For Health-related questions or concerns, please contact the Healthline on 0800 1800; 0800 1801; 0800 1802 or go direct to your Puna.
WHAT IF I DON'T HAVE MY COOK ISLANDS STATUS STAMP IN MY PASSPORT?
If your birth place on your passport is in the Cook Islands, you do not require a Cook Islands Status stamp at this time.
If your birth place is outside of the Cook Islands, we may need more information, please email: [email protected] and we will assist you.
WHAT IF MY PERMIT EXPIRED IN THE LAST 3 MONTHS, WHILE OUTSIDE OF THE COOK ISLANDS?
You must have a valid permit for travel and entry into the Cook Islands.
Please email: [email protected], your passport bio data page and most recent permit stamp and we will assist you.
HOW DO I BOOK FLIGHTS TO THE COOK ISLANDS?
All intending travellers should in the first instance (before booking travel), send a request to [email protected] and include the following:
- Copy of the bio-data page of each passport
- Confirm Arrival Date in NZ
- Confirm any travel to Australia or other countries outside of NZ
- Any intention to travel to the outer islands
- Any persons travelling that require an exemption i.e. does not meet the entry criteria as per travel advisory.
Immigration Cook Islands will check information provided with external agencies where required, so please be accurate.
I HAVE ALREADY REGISTERED MY INTENTION TO TRAVEL TO THE COOK ISLANDS WITH TMO AND MFAI, DO I NEED TO RESUBMIT?
No, we have the registration list and you will be contacted by MFAI within the next week regarding your return travel.
No new registrations are being accepted.
WHAT IF I AM A COOK ISLANDER WHO WANTS TO COME FOR A TEMPORARY VISIT?
Whilst all Cook Islanders are welcome we would discourage temporary visits unless necessary. All Cook Islanders who are seeking to come for a temporary visit will need to comply with NZ Government travel advisory and rules relating to NZ departure and entry.
DO I HAVE TO QUARANTINE IN THE COOK ISLANDS?
Current advice from Te Marae Ora (TMO) is that supervised quarantine is not required. This situation is fluid and may change based on COVID-19 overseas trends.
WHAT HEALTH MEASURES DO I NEED TO UNDERTAKE BEFORE LEAVING NZ?
NZ currently does not have any community transmission of COVID 19. People are required to spend 30 days in NZ prior to entry into the Cook Islands. NZ currently has health measures in place for those departing. This is a requirement of NZ and will need to be followed by all travellers. The Cook Islands does not have any specific requirements for those who have been residents in NZ for 30 days. This situation is fluid and may change based on NZ's COVID-19 trends.
I HAVEN'T BEEN IN NZ FOR 30 DAYS, CAN I STILL TRAVEL TO THE COOK ISLANDS?
Unless you have received an exemption from the Ministry of Foreign Affairs and Immigration you will not be permitted entry into the Cook Islands.
If you are seeking an exemption you must contact immigration at least 7 days in advance of travel. It is recommended that you do not book any travel prior to the expiry of 30 days unless you have received an exemption.
Exemptions will only be given in exceptional circumstances.
WILL I BE ABLE TO TRAVEL TO THE OUTER ISLANDS ON MY ARRIVAL INTO RAROTONGA?
There are currently health checks in place at the domestic departure gate.
WHAT IF MY PARTNER OR SPOUSE IS NOT A COOK ISLANDER OR PERMIT HOLDER, WILL THEY BE ALLOWED TO TRAVEL WITH ME?
All Non Cook islanders need to be in possession of a permit to travel. If a spouse or partner has been entering the Cook Islands as a visitor, they are required to get an entry permit approval in advance from MFAI.
COVID-19 Radio Talkback show
Mon-Fri 12-1pm CKT on Radio Cook Islands - Listen here
Any person who is undertaking any international travel does so at their own risk and must be aware of travel restrictions imposed by other Countries. Cook Islands Government does not control the Immigration and entry requirements of other countries and will not be responsible for any travellers who fail to comply with these travel advisories. Also be mindful that given the nature of COVID 19, border restrictions may change at any time.
For further information please contact the Ministry of Foreign Affairs and Immigration at:
Phone: (+682) 29 347 or
Email: [email protected]
Disclaimer- These Frequently Asked Questions are a guide only. It should not be used as a substitute for legislation or legal advice. The Ministry of Foreign Affairs and Immigration, Cook Islands Tourism Marketing Corporation and the Government of the Cook Islands are not responsible for the results of any actions taken on the basis of information presented here, or for any errors or omissions.