Learn about the COVID-19 household flags used by your Puna to communicate important health messages.

Understanding the difference between a white, red, orange or yellow-coloured flag could one day be a matter of life and death. Te Marae Ora has developed the easy to follow system to keep people safe and alert to COVID-19 health risks in our community.

Flag: Orange
Orange is used to indicate the household has someone who is elderly or high risk (for example, they may have a non-communicable disease). Show you care by staying away. Older people are more likely to have underlying health issues that make them more vulnerable to COVID-19, so it is especially important to follow the rules.
Flag: Yellow
Yellow says the house is under supervised quarantine. Someone inside has been exposed to COVID-19. No visitors are permitted to a quarantined house. Quarantine separates people from others and restricts their movement if they have been exposed to an infectious disease, such as COVID-19, to see if they become sick.
Flag: Red
Red is used to indicate a person in the household is a confirmed case of COVID-19. The house is under supervised isolation. It is critical you stay away. Isolation separates sick people with a contagious disease, such as COVID-19, from people who are not sick.
Flag: White
White signals medical attention is required. If someone in your house needs a doctor or nurse, call your local Puna on the free call number and place a white coloured cloth somewhere visible from the road. It will help us find your house quickly.

Your Puna will provide flags when required. If you don't have a flag when you need one, make do with a t-shirt, pareu or sheet in the right colour.

Puna Contact Details

Puna/Constituency Contact Name Role Email Phone Numbers
Akaoa Teremoana Ngatokorua Chairman [email protected] 0800 1808
Akaoa Pare Rongokea Jnr Co-Chairman [email protected] 0800 1808
Ruaau Vaipo Mataora Chairman [email protected] 0800 1807
Ruaau Elizabeth Munro EOC Coordinator [email protected] 0800 1807
Murienua Diana Ashin Chairman [email protected] 0800 1809
Murienua Upokotiao Henry EOC Coordinator 0800 1809
Puna/Constituency Contact Name Role Email Phone Numbers
Titikaveka Hon. Selina Napa Puna Lead [email protected] 0800 1810
Titikaveka Ali Macquarie Coordinator [email protected] 0800 1810
Ngatangiia Ina Tararo Chairman [email protected] 0800 1812
Ngatangiia Paul Maoate Co-Chairman [email protected] 0800 1812
Matavera Takapi Kora Chairman [email protected] 0800 1813
Matavera Tauepa Tupa Co-Chairman [email protected] 0800 1813
Puna/Constituency Contact Name Role Email Phone Numbers
Nikao/Panama Daryl Rairi CEO/Chairman [email protected] 0800 1806
Ruatonga-Avatiu-Panama-Atupa (RAPA) Terry Utanga Puna Rep (National) [email protected] 0800 1805
Ruatonga-Avatiu-Panama-Atupa (RAPA) Apii Pakitoa Secretary [email protected] 0800 1805
Tupapa-Maraerenga Kopurei Anguna COVID 19 Chair [email protected] 0800 1803
Tupapa-Maraerenga Phillip Strickland Chairman [email protected] 0800 1803
Takuvaine/Tutakimoa Nooroa Roi Team Leader [email protected] 0800 1804
Takuvaine/Tutakimoa Tereapii Charlie Assistant [email protected] 0800 1804

Your Questions Answered

I have completed both COVID-19 vaccine doses in the Cook Islands and now require an official certification. How do I get one?

If you require certification of your COVID-19 vaccination for any purpose contact Te Marae Ora representative Haumata Hosking on 22664 (Monday - Friday, between 8am - 4pm). 

The costs are outlined below.
Vaccination Certificate $15
Vaccination ID Card $50

*Note: Passenger travel between New Zealand and the Cook Islands under the Quarantine-Free Travel Agreement and COVID-19 Alert Level 1 currently DO NOT require official certification of having received the COVID-19 vaccination to travel between both countries. We will advise of any further updates regarding travel as they arise.

Have you previously tested positive for COVID-19?

If yes, when you travel to the Cook Islands you will need to provide documentary evidence of completing the isolation period and that you are not infectious anymore. 

What are some of the COVID-19 symptoms?

Symptoms include (but are not limited to) fever, cough, diarrhoea and difficulty breathing. Difficulty breathing is a sign of possible pneumonia and requires immediate medical attention. It can take up to 14 days for symptoms to show after a person has been infected.

What if I get sick while in the Cook Islands?

Isolate yourself from other people and put on a mask if you have one; and call Healthline on 29667 for advice about what to do

What do i do if i am feeling sick? Who do i contact?

Stay home if you're sick, report flu-like symptoms. For Health-related questions or concerns, please contact the Healthline on 0800 1800; 0800 1801; 0800 1802 or go direct to your Puna.

I'm wanting to stock up on hand sanitizer at home. What is the alcohol percentage for the preferred hand sanitzer?

Any hand sanitizer containing 70% alcohol is preferred.

What are the key Public Health Measures i should always practise?
How can i protect myself against COVID-19?

- Wash your hands regularly (at least 20 seconds) with soap or hand sanitiser
- Maintain physical distancing of 2 metres from other people as much as possible, other than those in your home (the small group of people you are in supervised quarantine with)
- Cover coughs and sneezes with your arm/elbow
- Avoid touching your face, eyes, nose, and mouth with unwashed hands
- Avoid hugs, kisses or shaking hands
- Clean and disinfect frequently used surfaces regularly

What if I am sick now?

Do not travel without first seeking medical attention and testing for COVID-19. Your assistance in minimising risk to other passengers and country of arrival is required to enable us to effectively manage the spread of COVID-19. If you have fever, cough, and/or shortness of breath, let a Health or Biosecurity Officer know immediately.

Other travellers with signs and symptoms of illness (fever, cough, or difficulty breathing) may require additional health assessment.

What is the difference between quarantine and isolation?

Quarantine is for people who are not showing any symptoms but require separation from others in case they may have the virus.

Isolation is for people who are showing symptoms and require separation from others to limit the spread of the virus. This can be in a hospital setting or in their home or community facility.

Why is contact tracing using CookSafe important?

If a potential COVID-19 case has been identified, the Ministry of Health needs to be able to quickly trace people who may have been exposed to an infected individual through the process of contact tracing. This process helps to keep the Cook Islands and its’ visitors safe. Our contact tracing system doesn’t rely on the user having to have a smartphone to be able to participate in CookSafe. This means our mamas and papas who are our most vulnerable can access and participate in contact tracing.

What happens when I need to go into quarantine?

You will be issued a Category Quarantine Order (CQO) by the Ministry of Health where you will be required quarantine at the place where you are residing with members of your family who also reside at the same place. Quarantine ends 14 days from date stated on CQO. Your quarantine may or may not be supervised so it is important that you follow the rules as outlined in CQO.

Do i need to do anything prior to travelling to the Pa Enua?

Yes TMO will issue a medical clearance for persons travelling to the Pa Enua by plane or sea, prior to departure. TMO staff will be at the airport to conduct a screening process prior to departure. A nurse will check the passenger’s temperature to ensure they are fit to travel. Any passenger with a temperature ≥ 38 degrees Celsius may be required to undergo further testing and complete another phone consult over the phone in order to obtain a medical clearance to travel to the Pa Enua.

Do I need to be vaccinated before I travel to the Cook Islands?

You are encouraged to get vaccinated for your own travelling safety. It is not a requirement for eligibility to travel to the Cook Islands.

What happens during contact tracing?

1. Cook Islands and New Zealand health services are notified of any suspected/positive COVID-19 case/s
2. CookSafe and CookSafe+ data is extracted for list of potential contacts (if case of visitor, passenger manifests are requested from airline/s and accommodation notified)
3. Health Officers will contact all potential contacts, deployed to conduct COVID-19 swab testing and report back to supervisers
4. Contacts asked to isolate for 14days, monitored by health officers
5. Clearance only provided by assigned Health Director